Refund policy
30-Day Money Back Guarantee
At GeoBlends, your satisfaction matters. If you're not fully happy with your purchase, contact us within 30 days of delivery.
You may contact us by emailing orders@geoblends.com or by using our contact form at:
https://geoblends.com/pages/contact
If you email us, please include your order number in the subject line. If you use the contact form, please include your order number in your message.
You may open and test the product to see if it works for you. We just ask that you use only enough to evaluate it and do not discard the product or its original packaging.
Once your return request is approved, you will receive return instructions, including the correct return address.
Return shipping costs are your responsibility. You may use any trackable shipping method of your choice. GeoBlends does not provide prepaid return labels, and original shipping charges are non-refundable.
There is no restocking fee.
Once we receive the returned product, GeoBlends will initiate the refund to your original payment method within 5 business days. Your bank, credit card company, or payment provider may take additional time to post the refund to your account after we have issued it.
Lost Packages
If your package shows as delivered but has not arrived, first check with household members, neighbors, or your local post office to determine where it may have been scanned or delivered.
If you believe the package may have been stolen, you may be asked to file a report with your local authorities.
Packages that carrier tracking shows as delivered are considered completed by the carrier. GeoBlends is not responsible for packages marked as delivered but not received. However, we will do our best to assist you with a USPS claim or provide suggested next steps.
Any replacement or reshipment in these situations is reviewed on a case-by-case basis and is at GeoBlends' discretion.
Damaged or Defective Products
We do not offer general product exchanges.
If an item arrives defective or damaged, contact us by emailing orders@geoblends.com or by using our contact form at:
https://geoblends.com/pages/contact
Please include your order number and a clear photo of the product inside the original shipping box.
After review, we will provide next steps. If approved, we will replace the damaged or defective item with the same product.